Privacy Policy | Reliant Process Solutions

1. Introduction

Reliant Process Solutions LLC ("Reliant," "we," "our," or "us"), operating at reliantprocess.solutions, is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

Information you provide directly

Order information: Name, firm or organization name, email address, phone number, service county, document details, and instructions provided when placing a process serving order.
Contact information: Information submitted through contact forms, email correspondence, or phone communications.
Mobile number and SMS consent: If you choose text-message delivery, we collect the mobile number you provide and a record of your opt-in consent, used only to send the transactional messages you requested. See Section 5.
Payment information: Payment is processed through Stripe, a third-party PCI-compliant payment processor. Reliant does not store credit card numbers or payment data on our systems.
Defendant/subject information: Names, addresses, and other identifying information about individuals to be served, provided by our clients as necessary to perform process serving services.

Information collected automatically

Log data: IP address, browser type, pages visited, time and date of visit, and other diagnostic data collected automatically when you visit our website.
Cookies: We use session cookies to maintain functionality. We do not use tracking cookies for advertising purposes.
Limited first-party service analytics: When this feature is enabled, Reliant may record fixed workflow milestones, such as a landing-page view, document-upload completion, quote display, or package download, together with a temporary in-memory session identifier and bounded campaign labels. These analytics events do not include names, contact details, service addresses, case text, tracking codes, filenames, document contents, or payment details. Reliant does not use an analytics cookie, a cross-site advertising tracker, or a third-party analytics script for this feature. The event records expire after 30 days by default.

3. How We Use Your Information

We use collected information exclusively for the following purposes:

Fulfilling process serving orders and delivering related services
Communicating order status, updates, and service confirmations
Sending transactional text messages you have requested (security codes and order/service updates)
Processing payments through our Stripe integration
Responding to inquiries and providing customer support
Maintaining records required by Georgia law and court proceedings
Improving our website and service quality
Complying with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information We Share

We share information only as necessary to fulfill services or as required by law:

Process servers: We share relevant case information with our certified process servers to enable document delivery.
Payment processors: Stripe processes payment information under their own privacy policy and PCI DSS compliance standards.
Messaging and telecommunications providers: To deliver the text messages you request, we share your mobile number with the vendors that transmit those messages on our behalf — our messaging platform and telecommunications provider (currently Telnyx) and the mobile carriers — solely to deliver the texts you asked for. See Section 5 for the limits that apply to this information.
ServeManager: Case management data is stored and processed through ServeManager, our process serving platform, under their applicable data protection terms.
Legal requirements: We may disclose information when required by law, subpoena, court order, or other governmental authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction.

No sale or marketing sharing. We do not sell, rent, or trade your personal information, and we do not share it with third parties or affiliates for their own promotional or marketing purposes.

5. Mobile Messaging (SMS/Text) Privacy

When you provide your mobile number and opt in to text messages from Reliant Process Solutions, we use it only to send the transactional messages you requested — one-time identity/verification security codes and order- or service-status updates. Consent to receive texts is not a condition of purchasing any Reliant service; an email option is always available.

Your mobile information — including your phone number and your SMS opt-in and consent — will not be sold or shared with any third parties or affiliates for their promotional or marketing purposes.

Text-messaging originator opt-in data and consent are excluded from all of the information-sharing categories described in this policy; this information will not be shared with any third parties for purposes unrelated to delivering the messaging you requested.

We may share your mobile information only with the vendors that help us provide our messaging services — including, but not limited to, our messaging platform and telecommunications provider (currently Telnyx), the mobile carriers, and other vendors who assist in the delivery of text messages — and only for the purpose of transmitting the messages you asked for.

Message and data rates may apply. Message frequency varies based on your verification requests and order activity. Reply STOP to opt out at any time and HELP for help. For full program details, see the SMS/Text Messaging Program section of our Terms of Service. Reliant does not place document text, party names, service addresses, detailed attempt notes, payment-card information, or secure document links in a verification-code or order-status text.

6. Confidentiality of Case Information

We treat all case-related information — including defendant names, addresses, case details, and serve instructions — as strictly confidential. This information is shared only with the specific process server assigned to your matter and is not disclosed to any other party except as required by applicable law. We maintain physical, electronic, and procedural safeguards to protect case confidentiality consistent with legal industry standards.

7. Data Retention

We retain order records, affidavits of service, and case documentation for a minimum of seven (7) years from the date of service, consistent with Georgia legal record-keeping requirements and professional standards. Payment records are retained as required by tax and accounting regulations. You may request deletion of personal information not required for legal or compliance purposes by contacting us at the address below.

8. Security

We implement industry-standard security measures including SSL/TLS encryption for data transmission, secure server infrastructure, and access controls limiting data access to authorized personnel only. While we take commercially reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites including ServeManager and Stripe. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Georgia-Specific Rights

Georgia residents have rights regarding personal information under applicable state law. You may request access to, correction of, or deletion of personal information we hold about you by contacting us directly. We will respond to verified requests within 30 days.

11. Children's Privacy

Our services are intended for legal professionals and businesses. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions, requests, or concerns:

Reliant Process Solutions LLC
Atlanta Metro, Georgia
Email: info@reliantprocess.solutions
Phone: (404) 465-4455
Website: reliantprocess.solutions